Support is available to help with enquiries about accounts, payments, bonus balances, technical issues, or general feedback. Our UK-based team can assist players with identity checks, deposits and withdrawals, bonus eligibility, device or browser faults, and account security questions. Contact us for help with verification documents, speedier withdrawals, or to report a fault. We provide convenient communication channels and aim to respond promptly to all genuine enquiries and operational concerns.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email for account, payment and verification enquiries; live chat also available) |
| General enquiries | [email protected] (for corporate, media and general company enquiries) |
| Affiliate enquiries | [email protected] (partner programmes, tracking and commission enquiries) |
| Phone | +44 20 7946 0852 (UK desk; Mon–Fri, 09:00–18:00) |
| Working hours | Mon–Fri, 09:00–18:00 (emergency support may be limited outside these hours) |
Email is our preferred contact method for detailed enquiries, account issues or when you need to send documents. Please email [email protected] with a clear subject line and include up-to-date contact details and any relevant reference numbers. Providing complete information speeds up our response and helps avoid delays when verifying identity or resolving account queries.
Our support team aims to respond to most enquiries within one business day. Simple requests such as account or payment queries are usually handled quickly, while more complex issues, for example verification checks or disputed transactions, may take longer depending on their nature. We’ll keep you updated on progress and provide an estimated resolution time where possible.
We’d love to hear from you. Please share any feedback, suggestions or ideas to improve the website and games. Every message is read by our team and reviewed carefully, and we use your input to refine features, promotions and the overall user experience to make the site clearer and more enjoyable for everyone.
